Frequently Asked Questions
Find answers to common questions about our practice, policies, and pediatric care.
Don’t see your question listed here? Please feel free to call our office at (716) 433-6711.
Appointments & New Patients
Are you currently accepting new patients?
Yes! We are always happy to welcome new families to Lockport Pediatrics. Whether you are a first-time parent, new to the area, or transferring from another practice, we look forward to meeting you. Please visit our New Patients page to register.
Do you offer same-day sick visits?
Yes. We reserve appointment slots every day specifically for sick children. If your child is ill, please call our office as early as possible in the morning (starting at 8:00 AM) to schedule a same-day appointment.
Can I meet the doctor before my baby is born?
Absolutely. We encourage expectant parents to schedule a complimentary “Prenatal Meet & Greet.” This allows you to tour our office, meet our providers, and ask any questions you have about our care philosophy.
What should I bring to my first appointment?
Please bring your photo ID, your child’s current insurance card, and immunization records. If you are transferring from another doctor, please ensure the medical records release form has been signed and processed.
Insurance & Billing
What insurance plans do you accept?
We participate with most major insurance plans in Western New York, including Highmark Blue Cross Blue Shield, Independent Health, Univera, United Healthcare, Fidelis, and Tricare. Please call our billing department to verify your specific coverage.
Do I have to pay my co-pay at the time of the visit?
Yes. Per our financial policy and your insurance contract, co-payments are due at the time of service. We accept cash, check, Visa, MasterCard, and Discover.
What if I don't have my insurance card with me?
It is critical that we have your current insurance information on file to bill correctly. If you do not have your card, you may be responsible for payment at the time of service until valid coverage is verified.
Medical & After-Hours Care
What should I do if my child gets sick after the office is closed?
We have a provider on-call 24 hours a day, 7 days a week. If you have an urgent medical concern after hours, please call our main number (716) 433-6711. Our answering service will contact the on-call provider, who will return your call promptly. In a life-threatening emergency, always dial 911.
Will you prescribe antibiotics over the phone?
generally, no. To provide the best care and avoid the overuse of antibiotics, we need to examine your child to determine the cause of the illness. We do not prescribe antibiotics without an office visit.
What is your policy on vaccinations?
We firmly believe in the effectiveness of vaccines to prevent serious illness and save lives. We follow the immunization schedule recommended by the American Academy of Pediatrics (AAP) and the CDC. We are happy to discuss any concerns you may have during your visit.
How can I get a copy of my child's immunization (shot) records?
You can request a copy of immunization records by calling our office or through the Patient Portal (if active). Please allow 3-5 business days for us to process forms for school, camp, or sports.
General Office Policies
Can a grandparent or babysitter bring my child to the appointment?
Yes, but we must have written consent from the parent or legal guardian on file authorizing them to seek medical care for the child. Without this permission, we cannot treat a minor (except in emergencies).
What if I am running late for my appointment?
We understand that things happen. If you are going to be more than 15 minutes late, please call us. We may need to reschedule your appointment to ensure other patients are seen on time.
How do I transfer my records to your office?
You will need to sign a “Release of Medical Records” form at your previous doctor’s office. This authorizes them to send your child’s chart to us. You can download this form from our New Patients page.